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Legal terms for your Malaysia account

Terms of Use, privacy duties, cookie choices, account access rules and dispute contact paths are set out here so you know how manis88 treats your data, records and…

Terms of UsePrivacy RightsCookie ChoicesAccount Access
manis88 Legal terms for your Malaysia account
CONTACT ROUTES

Reach us about legal records

Legal requests work better when the right team receives them from the start. Use the routes below for privacy questions, terms concerns, account access disputes, document checks, or wallet record queries connected…

Email Legal Desk Send us your registered email, mobile number, request type, and a short explanation. We use this route for privacy corrections, terms concerns, document status checks, written replies, and any legal response you may need to keep for your own records.
Live Chat Handover Start with chat when access is blocked or a wallet record looks wrong. The agent can confirm your account safely, create a case, attach the transcript, and move it to the legal desk without asking for passwords.
Account Request Form Use the account request form for data access, correction, deletion, or objection matters. Attach only documents we ask for, cover unrelated numbers, name the affected account, and keep each submission tied to one legal issue.
DATA CARE

How we handle your legal rights

Your legal rights depend on how data is collected, used, stored, and deleted. We keep account records, security logs, cookie settings, and payment references only for reasons tied to service delivery, fraud…

Data Purpose

We collect account details, contact data, login records, payment references, and document checks for account operation, fraud controls, customer support, dispute handling, and legal duties. We do not sell your personal data to outside marketers.

Cookie Choice

Cookies help keep sessions signed in, remember language settings, and detect risky access patterns. You can change browser cookie settings, but some account security steps may fail if required cookies are blocked.

Access Logs

We record device, IP, time, and action logs when you sign in or change account details. These logs help us check disputes, detect unauthorised access, respond to lawful requests, and keep a dated trail for your case.

Document Checks

If we ask for identity or wallet documents, we check them only for account control, withdrawal release, fraud prevention, or legal compliance. We may reject unclear files and ask for a clearer copy.

Record Retention

Records are kept for the period needed to meet legal duties, settle disputes, support tax or audit requests, and protect the account. When retention is no longer needed, we delete or anonymise data where lawful.

Correction Requests

You can ask us to correct contact details, close duplicate accounts, or explain a restriction. We may need evidence before changing records, especially when the request affects payments, identity status, past disputes, or legal duties.

Legal questions before you open account

These answers focus on legal rights and duties tied to your account, not game rules or promotions. If your issue involves a document, login, wallet record, or privacy request, contact us with your registered mobile number or email so we can match the request safely. For urgent access concerns, use chat first and ask for the legal desk handover reference.

Access depends on local law and is available where local law permits. We may ask you to confirm your location and age status before account use, and we may decline access where rules require it.

We collect account details, contact data, login activity, device signals, payment references, and documents you provide. These records support account control, dispute handling, fraud checks, lawful requests, and privacy duties tied to your account.

Send a request through email or the account form with the detail you want changed and evidence where needed. We will check account ownership first, then confirm whether the change is allowed by law.

Touch 'n Go, GrabPay, Boost dan FPX references may appear in wallet records, receipts, or dispute files. They help match payments to your account, but they do not change your privacy rights.

We will state the reason we can share, such as document mismatch, security concern, legal requirement, or unresolved dispute. You can contact support with evidence, and we will reassess the restriction under our terms.

Cookies store session, language, and security data that helps keep your account connected to your device. You can manage them in your browser, but blocking required cookies may affect account access.

Support receives the request first, confirms account ownership, and routes it to the legal desk when needed. Complex matters may take longer because we may need payment records, document checks, or legal input before replying.